Last updated on Jul 16 2024
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
NIKITA KEDIA is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9832418421 or thedreammantrashop@gmail.com
Shipping & Delivery
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
NIKITA KEDIA is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9832418421 or thedreammantrashop@gmail.com
SHIPPING & DELIVERY
We are committed to delivering your order accurately, in good condition and always on time. We partner only with reputed national courier companies to ship your orders. Our packaging does not have any branding, marking or product description to ensure you can have your order delivered anywhere without disclosing the contents of the package.
For order above Rs 999 shipping is absolutely free. For orders below Rs 999 there is a normal fee of ₹50 charged for delivery.
We ship your order within 2-4 working days.
You can expect your order to be delivered to you in 7-9 working days in major cities and 8-12 days for other locations as per your pin code.
You can track your order online once it is dispatched. While we shall endeavor to ship all items in your order together, this may not always be possible due to product availability. We will intimate you in such cases via mail
EASY EXCHANGE
OUR SIMPLE 15 DAYS EXCHANGE POLICY
Products bought during Sales and Flash Sale cannot be Exchanged. Please contact customer care to know more.
At The Dream Mantra, we are committed to customer delight and making online lingerie shopping a pleasant experience. All products are scrutinized for quality and size by our experts before dispatch. In the rare case that the ordered products are not up to mark and don’t fit you right, there is absolutely no need to worry. Based on availability and preference, we’ll send a replacement product upon receipt of returned products.
To be eligible for exchange, the products should not be used, washed or dirty. The product must also be in its original undamaged The Dream Mantra packing with all tags attached. Panties, Shapewear and Accessories are not eligible for returns for hygiene reasons.
Replacement products will be typically shipped within 4 working days of receiving the returned products.
RETURN POLICY
No Returns, Only Exchange.
If Reverse Pickup is not available in your area, you may send us the products through any courier service including Speed post.
HOW DO I INITIATE AN EXCHANGE?
Ensure the items you would like to return meet our guidelines:
Step 1: Email us at sales@thedreammantra.com to initiate exchange.
Step 2: Put the items in the The Dream Mantra Box along with the original invoice.
Step 3: Seal the box ensuring that all sides are properly closed and courier it to us at the below mentioned address.
Step 4: Kindly email us the AWB or Reference number at sales@thedreammantra.com
RETURN ADDRESS:
The Dream Mantra, Nikita Sinhal Boutique
Planet Mall, Sevoke Rd, Ward 41,
Don Bosco Colony, Siliguri, West Bengal 734001
www.thedreammantra.com
(Monday – Saturday, 9 am – 7 pm IST)